Shipping policy

Shipping Policy

Contact: support@melbourne-atelier.com

Thank you for choosing Melbourne Atelier.

We take great care in preparing, checking, and delivering every order. Below you'll find everything you need to know about our shipping process and delivery times.

1. Order Processing

Every order is carefully prepared before shipping to make sure each item is correct and meets our quality standards.

Weekday orders: orders placed Monday to Friday are processed within 1–2 business days of payment confirmation.
Weekend and holiday orders: these are processed on the next business day.

When your order ships, you'll receive a confirmation email with your tracking number and carrier details.

We recommend checking your inbox regularly to follow your delivery.

2. Delivery Times

Our deliveries are handled by trusted international logistics partners. Estimated delivery times are:

Standard destinations: 5–15 business days
Other international destinations: 7–20 business days

These times are estimates and may vary during peak periods, due to customs procedures, or because of local transport conditions.

Every Melbourne Atelier piece deserves special care: a short wait for flawless quality.

3. Shipping Costs

Shipping is free on all orders, regardless of order value or destination.

Melbourne Atelier is committed to a transparent shopping experience, with no hidden costs or unexpected charges at checkout.

4. Order Tracking

As soon as your order leaves our fulfilment centre, you'll receive an email with your tracking number and a direct link to follow your parcel.

Tracking information usually becomes active within 2–3 business days of shipment.

If you experience a delay or a tracking issue, contact our customer service team at support@melbourne-atelier.com. We'll be happy to help you promptly.

5. Shipping Origin and Logistics

All Melbourne Atelier orders ship from our international fulfilment centres. This keeps our collections continuously available and our stock responsibly managed.

Depending on the customs regulations of the destination country, import taxes or customs duties may apply. These costs are the customer's responsibility and are not included in our prices.

6. Failed Deliveries

If a parcel cannot be delivered because of an incorrect address, refusal by the recipient, or an extended absence, it will be returned to us. In that case:

Reshipping: we can send the order again, with reshipping costs charged to you.
Refund: where applicable, a refund will be processed once we've received and checked the returned parcel.

To avoid delays, please double-check that your address is correct before completing your order.

7. Order Support

Our customer service team is available for any questions about shipping, tracking, or delivery times.

Our team is committed to attentive, responsive support, so your experience with Melbourne Atelier is smooth from checkout to delivery.